Shipping Policy
Shipping & Delivery Policy
Effective Date: 01-01-2025
Last Updated: 28-08-2025
1. Processing Time
• Order Processing: 1-2 business days for order verification and packaging
• Business Days: Monday to Friday (excluding Indian public holidays)
• Custom/Personalized Items: 3-5 additional business days
• Bulk Orders (50+ items): 3-7 business days depending on quantity
2. Shipping Methods & Delivery Times
Indian Domestic Shipping
• Standard Shipping: 3-7 business days (Major cities: 3-5 days, Remote areas: 5-7 days)
• Express Shipping: 2-4 business days (Available in select cities)
• Same-Day Delivery: Available in Mumbai, Delhi, Bangalore (Orders before 2 PM)
International Shipping
• Standard International: 7-15 business days
• Express International: 3-7 business days
• Premium International: 2-5 business days (Select countries only)
Delivery times are estimates and may vary due to customs clearance, weather, or courier delays.
3. Shipping Costs
Indian Shipping Rates
• Free Shipping: Orders above ₹.5000.00 (Pan-India)
• Standard Shipping: ₹.200.00 for orders under free shipping threshold
• Express Shipping: ₹.800.00 additional charge
• COD (Cash on Delivery): ₹.100.00 additional fee where available
International Shipping Rates
• Calculated automatically at checkout based on destination and weight
• Express and Premium options available at checkout
• All international shipments include tracking
4. Delivery Areas
Indian Delivery
• Available: All major cities and most pin codes across India
• Restricted Areas: Some remote locations in J&K, Northeast, and island territories
• COD Available: Limited to select pin codes (check at checkout)
International Delivery
• Available Countries: [List major countries you ship to]
• Restricted Countries: Countries with import restrictions on textiles/merchandise
• Remote Areas: Additional delivery time and charges may apply
5. Order Tracking
• Tracking Information: Provided within 24 hours of dispatch via email and SMS
• Track Your Order: Use tracking number on our website or courier partner's website
• Delivery Updates: Real-time SMS/email notifications for Indian orders
• International Tracking: Available through local postal services and our tracking page
6. Delivery Process
Indian Deliveries
• Standard Delivery: To your doorstep during business hours (9 AM - 7 PM)
• Delivery Attempts: Up to 3 attempts; then held at local facility
• ID Verification: Required for high-value orders
• Safe Drop: Available in select areas if no one is home
International Deliveries
• Customs Clearance: Required in destination country (customer's responsibility)
• Import Duties: Customer liable for any duties, taxes, or customs fees
• Local Delivery: Handed over to local postal service for final delivery
7. Delivery Issues
Failed Delivery Attempts
• Notification: Customer notified of failed delivery attempts
• Pickup Options: Items held at courier facility for 7-10 days
• Redelivery: Additional charges may apply for redelivery requests
• Return to Origin: Items returned to us if unclaimed after holding period
Damaged or Lost Packages
• Report Issues: Contact us within 48 hours of delivery
• Proof Required: Photos for damaged packages, police report for lost items
• Resolution: Free replacement or full refund for our shipping errors
• Insurance: High-value orders automatically insured
8. Address and Order Changes
• Address Changes: Possible only before dispatch; contact us immediately
• Order Modifications: Not possible once order is processed
• Shipping Upgrades: Available before dispatch at additional cost
• Delivery Instructions: Add special instructions during checkout
9. Special Shipping Services
Gift Packaging
• Gift Wrapping: Available for ₹[X] per item
• Gift Messages: Include personal messages with orders
• Direct Gifting: Ship directly to recipient with gift receipt
Bulk Orders
• Volume Shipping: Special rates for orders over 50 pieces
• Consolidated Shipping: Multiple items shipped together when possible
• Corporate Delivery: Scheduled delivery options for business addresses
10. Customs and Duties (International)
• Customs Declaration: All packages properly declared with correct values
• Import Duties: Customer's responsibility; varies by country and product type
• Customs Delays: Not included in estimated delivery times
• Prohibited Items: We'll notify if items cannot be shipped to your country
11. Shipping Restrictions
Items We Cannot Ship
• Internationally: Certain materials may be restricted by destination country
• Domestically: No restrictions on regular merchandise
• Oversized Items: Additional charges for items exceeding standard dimensions
Geographic Restrictions
• Temporary: Some areas may be temporarily unserviceable due to natural disasters
• Permanent: Certain high-risk areas may not be serviceable
• Check Availability: Enter pin code/zip code at checkout to confirm delivery
12. Force Majeure and Delays
Delivery may be delayed due to:
• Natural disasters, pandemics, or government restrictions
• Courier partner strikes or operational issues
• International customs delays or policy changes
• Peak season congestion (festivals, holidays)
We'll notify customers of significant delays and provide updated delivery estimates.
13. Shipping Partner Information
• Indian Partners: BlueDart, DTDC, India Post, etc.
• International Partners: DHL, FedEx, Aramex, etc.
• Tracking Support: Contact courier directly for delivery-related queries
• Escalation: Contact us if courier partners don't resolve issues
14. Peak Season Policy
During festivals and sale periods:
• Processing time may extend to 3-5 business days
• Delivery times may be longer due to high volume
• Express shipping recommended for time-sensitive orders
• Advance notice provided on website during peak periods
15. Contact for Shipping Issues
Email: store@prachyam.com
Subject: Shipping Issue - Order #[Your Order Number]
Phone: +91 9580-986-115 (For urgent delivery issues)
Response Time: 4-6 hours during business days